Frequently Asked Questions
General
Do you offer custom or personalized designs?
Yes, we love working with customers to create custom jewelry! Please reach out to us via email (admin@ljpa.ca) with your ideas, and we'll do our best to craft a piece that reflects your vision. Pricing for custom pieces will vary based on the complexity of the design and the types of beads and materials chosen.
Can I buy your jewelry in-store?
Currently, LJPA is available exclusively online. Follow us on social media for updates on any in-person events or pop-up shops! 🎀
How can I stay updated on new collections or sales?
Sign up for our newsletter or follow us on social media to be the first to know about new collections, special promotions, and exclusive offers. 💌
How do I care for my LJPA jewelry?
To keep your LJPA jewelry in great condition, avoid prolonged exposure to water, perfumes, and harsh chemicals. Avoid swimming and showering while wearing your jewelry and store in a dry, cool place. If needed, wipe them gently with a soft cloth to remove any oils or dust.
Will the colors of my jewelry match exactly as shown in the photos?
Due to the natural origins of our materials, colors and shapes may vary. While we try to accurately represent each piece in our photos, your jewelry may have slight variations, making it uniquely yours✨
What makes LJPA jewelry unique?
Each piece from LJPA is handcrafted and made from natural materials, making every item truly one of a kind. Because we use natural stones, shells, and other organic materials, colors and shapes may vary slightly. This uniqueness adds to the character and beauty of each piece.
Returns and Exchanges
Can I return or exchange my purchase?
While we don’t offer refunds, we’re happy to help with exchanges within 15 days of delivery, as long as the item is in its original condition. For more information, please visit our Return and refund policy page or reach out to us—we’re here to assist!
Shipping
Do you offer free shipping?
Yes! Free shipping is available for all orders over CA$100. Please allow 2-3 business days for your order to be processed.
Do you ship internationally?
At the moment, we only ship within Canada and the U.S. However, we'd love to hear from you if you're interested in international shipping—your input helps us explore expansion opportunities! Please note that shipping rates and delivery times vary depending on the destination.